When You Cancel, Here's What You Get Back
Refund percentage is determined by how far in advance you cancel relative to the scheduled service time.
A Few Things to Keep in Mind
These conditions apply to all bookings made on the AtYourHome platform.
Cash on Home (Pay at Service)
Bookings paid in cash at the time of service are not eligible for monetary refunds under any cancellation window. These must be cancelled before the professional departs for your location.
Refund Processing Time
Approved refunds are credited within 5–7 business days to the original payment method used at checkout (credit card, debit card, UPI, or net banking).
Repeated Cancellations
Accounts with a pattern of repeated cancellations may face temporary booking restrictions to ensure service availability for all users.
Dispute Resolution
Refunds in disputed cases are at the sole discretion of AtYourHome. Our support team will review each case individually and respond within 2 business days.
Questions About Your Cancellation?
Our support team handles all refund and cancellation queries within 2 business hours.
At atyourhome.co.in, we strive to ensure your satisfaction with our services. If you have any concerns, please review our Refund and Cancellation Policy below.
1. Cancellation Policy
Service Cancellation: You may cancel your service request at any time prior to the service delivery date. To cancel a service, please contact our customer support team at [info@atyourhome.co.in] .
Eligibility for Refund: Refunds are only provided under specific circumstances, such as:
If the service was not delivered as promised.
If the service was cancelled by us due to unforeseen circumstances.
Non-Refundable Services: Certain services may be non-refundable. These will be clearly marked on the service description page.
3. Refund Process
Requesting a Refund: To request a refund, please contact our customer support team at [your email address] with your order details and the reason for the refund request.
Processing Time: Refund requests will be processed within [7] business days of receipt. Refunds will be issued to the original payment method used at the time of purchase.
4. Changes to Services and Pricing
Modifications: We reserve the right to modify or discontinue our services at any time. If a service you have paid for is discontinued, we will offer a refund or alternative service.
Pricing Changes: Prices for our services are subject to change without notice. However, price changes will not affect services already purchased.
5. Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:
Email: [info@atyourhome.co.in]
Address: [7-1-644/40 f202, laxmi nilay near, Sanath Nagar Colony, Ameerpet, Hyderabad- 500018, Telangana]
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